SURGERY HOURS

Consultations by appointment:

 WINNER

Casey Business Awards

Health and Personal Services Award 2011

  ~

 WINNER 2009

Victorian Practice of the Year

&

WINNER 2007

AGPAL NATIONAL AWARDS for
*PRACTICE EXCELLENCE
*NATIONAL SAFETY AND QUALITY

Casey Medical Centre is implementing a new SMS appointment reminder system.

Please ensure reception has your current details so that you can utilise this new service. 

Casey Medical Centre

We are proud to be health care providers to the Cranbourne and surrounding communities from our state-of-the-art health care facility.

Casey Medical Centre offers total family care including:

	Acupuncture		Obstetrics
	Emergency Facilities		Sports Medicine
	Travel Medicine		Women's Health
	Counselling		Diabetic Education
	Minor Surgery		Pre-Employment Medicals
	Paediatrics		Immunisations
	and much more...

As of June 1, 2012 Casey Medical Centre consultation fees will be increasing. Please click the link "About Us" for more information.

AFTER HOURS SERVICE

For After-hours please attend the Emergency Department of either:

• Casey Hospital, Kangan Drive, Berwick OR
• Dandenong Hospital, David Street, Dandenong OR
• Frankston Hospital, Hastings Road, Frankston OR
• The Valley Private Hospital, cnr Police & Gladstone Roads, Mulgrave.

Home Visits during surgery hours can be arranged for emergencies or if a patient is unable to travel.  Please contact the surgery before noon if possible to make appropriate arrangements.

For regular patients of Casey Medical Centre a doctor may be reached by phoning 1902 213 035. Charges for this call will be at a rate of $5.50 per minute charged to your telephone account.

APPOINTMENT CANCELLATIONS

Cancellation of appointments require at least 2 hours notice.  Regrettably it has become necessary to introduce fees for appointments that are not kept or not cancelled.  These fees WILL NOT attract a Medicare rebate and will need to be paid before any further appointments.

PATIENT FEEDBACK

This practice is committed to providing comprehensive general practice care to individuals and families.  All patient consultations and medical records are kept strictly confidential.

If you are unhappy about any aspect of the care you receive from this practice we are keen to know about it. 

Please feel free to talk to one of the partners or the manager about any problems you have with the service we provide.We believe that problems are best dealt with in the practice.  Indeed, we want to know if you are concerned about any aspect of our service. 

However, if you do feel there is a problem you wish to take up, you may prefer to contact the Victorian Government centre for handling complaints.  The address is:     Health Services Commissioner, 30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.

Telephone:  (03) 8601 5200        Freecall:  1800 136 066       

Fax: (03) 8601 5219